We are aware that shopping online is a big risk especially cloths, since there are lot of parameters that have to be checked before buying one.
We at Fashion Era boutique ensure that all the products sold through our website are 100% genuine products. We do random quality checks before delivering the product.
We would like you to have complete peace of mind when buying products from Fashion Era Boutique. We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is remote possibility that the item may be damaged during transit or that a wrong item is deliver to you. In such cases when your ordered item is damaged during transit or wrong item is delivered to you, we will replace the item at no extra cost, provided that the request for replacement/return of item is made by you within 24 hours from the receipt of the delivery and in case we are not able to replace the ordered product, we will offer option to select from any other items or else we may refund you the amount within 7 working days after we receive your account details. The courier charges incurred in returning the damage pcs will be borne by us.
Such request is to be made by getting in touch with us on our no. 9937011882 or by mailing us on firstname.lastname@example.org with your order confirmation no. & date of receipt of materials.
Please make sure to read the product description and other details before confirming the order as we may not entertain replacement after shipping of material.
However if due to some unforeseen situation you require the return of the product then the following terms apply for a mutually consented return.
If wrong item is delivered or damage then Please return the item within 7 days of confirmation.
Returns would not be accepted for stitched items. If you are getting Garment (Blouse, Lehenga or Sherwani etc.) stitched to your size than return is not possible.
All items to be returned must be unused and in their original condition with all original tags and packaging intact. Youcannot return the discounted items.
Never send back an item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send through reliable courier agency (PROFFESSIONAL COURIERS, FedEx ACCEPTED FOR RETURN) only and forward the tracking details to us and keep the airway bill till it gets delivered to us.